Tuesday, October 26, 2010
L7: EMOTIONAL INTELLIGENCE AND INTERPERSONAL SKILLS FOR LEADERS
It is one of the basic ingredients for effective communications for leaders to have emotional intelligence and interpersonal skills, based on these others will judge the leaders how well they interact. Hence any organization’s culture depends on their leader’s emotional intelligence. Leadership styles are also categories in the 6 types:
1) Visionary
2) Coaching
3) Affiliative
4) Democratic
5) Pace-setting and
6) Commanding.
The way we dress, walk, carry ourselves, stand in relation to others how we use or hands, head, body all communicates and part of nonverbal communication. Developing a better understanding of nonverbal communication can help us in our communication with others and in our understanding of how they perceive our communications. Also listening is a part of effective communication as we receive most of the information from listening to others. There are various levels of listening such as: level 1 – “Empathetic Listening”, level 2 – “Hearing words, but not really listening”, level 3 – “Listening in spurts”.
Motivating and developing others tests a leader’s emotional intelligence. Our success as leader is often measured by our ability to motivate and develop others.
In conclusion, all of the leadership communications skills such as strategy, audience analysis, effective speaking, writing and emotional intelligence – are required to be effective as mentor and networking offers another way to connect with others and give back in our professional and personal life. Hence leaders connect with others openly and honestly, they have emotional intelligence and display their interpersonal skills. They are sensitive to verbal and nonverbal communication around them. They are good listeners. They are receptive to being mentored and to mentoring others. They are sincerely interested in others and care about them.
L6: GRAPHICS AND POWERPOINT WITH A LEADERSHIP EDGE
Graphics are significant form to communicate more clearly and more quickly.
It is also important to know how and when to use graphics. If leaders know how to present their documents with graphics, they impress communities.
If leaders use their graphics primarily quantitative, structural, pictorial that it can be illustrated more effectively and more efficiently than with a visual aid than with words alone.
Graphics should include these goals;
· To make more stronger the message
· It should guide of a presentation
· Encourage claims
· Highlight considerable opinions
· Sustain and develop concern.
Finally, leaders should make graphics and PowerPoint to support their messages and PowerPoint as the tool it is intended to be. The slides are there to assist leaders, not replace them.
N7: FINDING AND USING NEGOTIATION POWER
The power can be defined as an edge that we can have it on the other party during negotiation. There are two thought processes about the power, which are:
1) Power over: is basically dominating and making sure the forfeit of the other party.
2) Power with: is jointly shared, this is used when one or more parties independently may not achieve their goal hence to better the chance of achieving them they become ally.
There are five major source of power:
1) Informational source of power – Knowledge and expertise.
2) Personal source of power – psychological, cognitive, motivational, moral and certain skills.
3) Position based source of power – legal power and resource control.
4) Relationship power.
5) Contextual source of power – agents and organizational or national culture in which negotiation takes place.
In conclusion, power can be very hard to pin down and momentary in negotiation. Anything could be a source of power and put you in upper hand. At the same time power without skills and experience may not fetch great results for amateur negotiator.
N6: COMMUNICATION
It’s a myth that most of the time in communication during negotiation discussed about their preference. Hence to understand it right we have divided communication into 5 categories:
1) Offers, counteroffers and motives
2) Information about alternative
3) Information about outcomes
4) Social accounts
5) Communication about process.
Outcome of negotiation more or less depends on the language used, non verbal communication and selection of communication channel. Apart from these there are three main factors through communication can be improved or negotiation can be reached to successful level:
1) The use of questions: it’s very necessary to ask question but not lots of them only important one to seek for correct information
2) Listening: active listening is one which involves the reflection to listening but passive listening does not involve any feedback.
3) Role reversal: constantly asking for particular information could lead into potential failure to negotiation; hence role reversal allows both parties to understand each other and bring them closer to solution.
In conclusion, negotiator should avoid fatal mistakes and achievement of satisfactory closure in constructive manner.
L5: LEADERSHIP PRESENTATION
Presentation is one of the most useful skills for leader in order to put his/her point across. It also requires preparation before its delivery; hence planning presentation has to go through following:
1) Determine our strategy.
2) Analyze out audience.
3) Select the medium and delivery method.
4) Organize and establish a logical structure.
Selecting appropriate medium for delivery is again critical and involves audience for selection. Three most common types of presentation are round table, stand up and impromptu.
In conclusion, have a strong start; following a logical flow and strong end along with correct posture impact the audience most hence following guideline for ethos is essential too.
L4: CREATING WRITTEN LEADERSHIP COMMUNICATION
Before creating documents, we need to illuminate our targets, investigate our community and improve a communication strategy.
All people are different to communicate by written communication. We should find the best way to be more productive if we follow some sort of step by step plan. As other communication methods written communication have also limitations and boundaries but also very effective way of communication.
We can categories different professional communication into two: 1) Correspondence e.g. text messages, emails, letters memos etc. 2) Reports e.g. proposal, progress reviews. Since these written communications cater to different audience, it’s very important and challenging to keep all the ideas together hence following coherence guidelines is essential along with the formatting in order to communicate professionally and clear..
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