It’s a myth that most of the time in communication during negotiation discussed about their preference. Hence to understand it right we have divided communication into 5 categories:
1) Offers, counteroffers and motives
2) Information about alternative
3) Information about outcomes
4) Social accounts
5) Communication about process.
Outcome of negotiation more or less depends on the language used, non verbal communication and selection of communication channel. Apart from these there are three main factors through communication can be improved or negotiation can be reached to successful level:
1) The use of questions: it’s very necessary to ask question but not lots of them only important one to seek for correct information
2) Listening: active listening is one which involves the reflection to listening but passive listening does not involve any feedback.
3) Role reversal: constantly asking for particular information could lead into potential failure to negotiation; hence role reversal allows both parties to understand each other and bring them closer to solution.
In conclusion, negotiator should avoid fatal mistakes and achievement of satisfactory closure in constructive manner.
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